Product Returns


 

Please call (800) 955-9851 for Returned Merchandise Authorizations from 7:00 – 4:30 PST

Submit a Technical or Service Request

 

 

Warranty Returns

Contact Unique Lighting Systems at 800-955-4831. A Technician will guide you through any possible troubleshooting measures. In the event that we are unable to solve product problem, Tech will issue a Return Merchandise Authorization number. Write the RMA number on the outside of the box and return the product to:

Unique Lighting Systems
Attn: RMA Department
5825 Jasmine Street
Riverside, CA 92504

 

It is suggested that you keep a record of your RMA number and tracking information for future reference. Upon receipt of RMA, we will proceed with disposition of the product. Unique reserves the right to repair, replace or issue credit for the returned goods. The estimated turn around time to process an RMA from the time the product is received is one week. All Returned Material Authorizations will expire if not used within 30 days.

 

Other Returns

Contact Unique Lighting at 800-955-4831 and request to speak with the Return Technician. A 35% restocking charge may apply to your return.

The following items are non-cancellable and non-returnable; Powder Coated fixtures (BK, VG, TT and TK), Lacquered and NB fixtures, Custom Colors or Bollards

 

Should you have any questions regarding an outstanding RMA, please contact Customer Service at 800-955-4831

The System Is The Solution™

1-800-955-4831