Warranty

Transformers
Transformers have a limited lifetime warranty for repair or replacement. This warranty covers all parts and components, with the exception of the timer and photo-cell. Those items carry their original manufacturer’s warranty. 150-Watt transformers carry a 10 year warranty against manufacturers defects.

Odyssey Series Fixtures
Odyssey fixtures have a limited lifetime warranty for repair or replacement. This warranty covers all parts and components, with the exception of the lamp. Fixtures in Natural and Weathered Brass are a living finish and are intended to change color or patina over time.

Brass & Copper Knights Series Fixtures
Brass and Copper Knights fixtures have a limited 15 year warranty for repair or replacement. This warranty covers all parts and components, with the exception of the lamp. Fixtures in Weathered Brass and Natural Copper are a living finish and are intended to change color or patina over time.

Elements™ Series Fixtures
Elements™ Series fixtures have a limited 10 year warranty for repair or replacement. This warranty covers all parts and components, with the exception of the lamp. The Iso™ fixture has a 5 year warranty.

Well Lights
Well Lights have a limited warranty for repair or replacement. This warranty covers all parts and components, with the exception of the lamp. Resin components have a 5 year warranty.

Resin Components
All resin components carry a 5 year warranty for repair or replacement.

Powder Coating
Unique® upholds a 5 year warranty for stock powder coated and additional color powder coated finishes.

FLEX GOLD™ Series LED Lamps
PAR36, MR16 and MR11 lamps are warrantied for 5 years, Micro & T3-G4 lamps are warrantied for 2 years.

Submit an RMA Request

 

Consumer Buyer Protection Plan

The Consumer Buyer Protection Plan is a simple yet thoroughly drafted plan for the installer to follow, virtually guaranteeing “Zero Call Backs.” The CBPP ensures the integrity of the lighting system. Since we are unable to warranty workmanship, the CBPP serves as a check system to ensure your contractor is installing your system correctly. The installer must perform three critical functions to ensure Unique Lighting Systems® and the client of a perfect installation: no overloads, no shorts, 11.5 volts to lamps
on a 12 volt system and 23 volts to lamps on an Intelli-System, no blown fuses.

Here’s how it works:
(1) The installer must fill out the supplied Verification Forms. This means they must check the primary amps on the secondary side and confirm that there are 12 volts being supplied to the Satellite HUB. (2) The installer must complete the Lamp Replacement Chart. (3)The installer must complete the As-Built.

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Download Forms

The System Is The Solution™

1-800-955-4831